Operations Coordinator

Key Responsibilities

Operations:

• Assist in the day to day management and set up of the Edmonton location. This could include testing equipment, running equipment and connecting with vendors, contractors and customers as needed.

• Contribute to the development of KPI’s and reporting metrics. 

• Conduct root cause analysis of product complaints. 

• Communicating new customers to the team and setting up within Friendlier systems.

Logistics: 

• From time to time, may need to step in and act as Driver

• Pick and pack and delivery of product to designated customers, when volumes require additional resources.

• Facilitate weekly shipments to and from processing facilities  

Customer Support: 

• Develop and maintain strong relationships with clients, serving as their primary point of contact and trusted advisor. Builds, grows, and expands client relationships at all levels while identifying and maintaining critical contacts across various functional areas of the organization.

• Act as a customer advocate within Friendlier, gathering feedback and insights to influence product enhancements and contribute to continuous improvement.

• Act as a point of escalation when required, to help manage customer expectations, and develop Save plans for at-risk accounts

Other Duties as Assigned: 

• Projects as they arise in relation to the successful set up of the Vancouver office

• Assisting in implementing Company standards and systems.

  • Packaging

  • Quality control

  • Inventory

What you Bring: 

• Bachelor's degree in Business Administration, Marketing, or related field

• Experience in customer success, or sales with a strong customer service approach

• Demonstrated experience in problem solving, and resourcefulness.

• Excellent communication.

• Results-oriented mindset and a passion for driving positive environmental impact.

• Ability to travel as needed and work effectively in a remote environment.

Why You Should Join Us:

• Opportunity to make a meaningful impact by driving positive environmental change through innovative solutions.

• Competitive compensation package including base salary, performance-based bonuses, and stock options.

• Collaborative and inclusive work culture that values diversity, creativity, and continuous learning.

• Flexible work environment with the option for remote work and a focus on work-life balance.

• Career growth and advancement opportunities within a fast-growing startup environment.

We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected. We welcome applicants from all backgrounds and are dedicated to providing equal opportunities for everyone, regardless of race, ethnicity, gender, age, disability, or 2SLGBTQI+ identity. Be part of a team that celebrates diversity and promotes an inclusive environment for all. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.